Refund & Cancellation Policy

1. Seller and Payment Processing

Purchases on Mybuh are sold by us, IAUTOMATIZAR DESENVOLVIMENTO DE SOFTWARE LTDA, registration (CNPJ) 61.201.826/0001-03. Appmax acts as our payment processor and is responsible for processing the charge and the refunds.

Refund requests must be made directly to us; we review the request and ask Appmax to issue the refund.

2. Pre-paid Credits

Mybuh sells pre-paid credit packs, which are consumable digital goods. Consumption occurs when you generate mascots or videos.

Because it is digital content, the right of withdrawal may not apply after consumption begins, as permitted by applicable law.

3. Refund Window

You may request a full refund within 14 calendar days of purchase, provided the pack credits have not been used.

Approved refunds are processed by Appmax through the original payment method.

4. Partially Used Packs

If some credits have already been consumed, the refund is calculated proportionally to the unused credits, deducting the value corresponding to what was consumed.

In that case, the remaining credits are revoked at the time of refund.

5. Non-refundable Cases

Fully consumed credits are non-refundable, as are packs purchased more than 14 days ago, except where required by law or in case of a proven service failure.

In case of a technical failure preventing delivery of the content, credits are automatically returned to your account.

6. How to Request and Contact

To request a refund, email contato.iautomatizar@gmail.com with your account email and the transaction identifier.

We will review the request and reply within a reasonable time. Every refund is requested by us from Appmax.

7. Chargebacks

If we identify abusive chargeback behavior, we may suspend the account and associated credits, without prejudice to any legal measures.